95% of all support requests are resolved by the FAQ's below, but if you can't find the answer you're looking for, please feel free to contact us here.
Troubleshooting downloads· I can't download my audio files to my iPhone / iPad / Android. What's wrong?
· How can I transfer my audio files from my computer to my iPad/iPhone?
· I just downloaded my files, but I can't find them on my computer. Where are they?
· My download is a zip file. How do I unzip it?
Questions about ordering and downloading· How does the ordering and downloading process work?
· I don't have a Paypal Account. Can I pay with a credit card or debit card instead?
· Is my payment secure?
· I'm trying to add an item to my shopping cart, but it's not working.
· Can I purchase CD's of your products?
· Do you guarantee your products?
· Do your mp3 downloads work on both Apple and PC computers?
· Are the downloads zipped? Will I need unzipping software?
Questions about using our music· Can I use your music to create my own guided meditation CD?
Questions about subscribing and our free downloads· How often are you going to be emailing me if I subscribe?
· The password to access the free downloads is wrong.
TIP for advanced users: As you may know, iPads and iPhones are very limited in the file types they can download from the internet. But there are file manager apps available that will allow you to download and unzip files directly on your mobile device . Check with your app store for more information.
How can I transfer my audio files from my computer to my iPad/iPhone? [TOP]
Want to see how this works?
I have just downloaded my files, but I can't find them on my computer. Where are they? [TOP]
TIP: All computers have a "find" or "search" function. Try doing a file search on your computer for the name of the download that you are trying to locate. For example, if you downloaded our guided relaxation called "Progressive Muscle Relaxation", then try doing a search on your computer for the word "Progressive". Your computer will be able to track it down for you.
My download is a zip file. How do I unzip it?
If your computer does not recognize zip files, then you may need to install an application to un-zip them. WinZip and WinRar are popular free programs for PC users. For Mac users, your zip file should unzip automatically, but if it does not then download and install Stuffit Expander - a free free program for Mac.
Please note that iPhones, iPads and iPods cannot unzip files. The solution is to download your file to a normal desktop computer first, unzip the file and then add the unzipped MP3 audio to your iTunes library. You can then sync your library with your mobile device.
How does the ordering and downloading process work? [TOP]
Step 2: Click on the "Checkout With Paypal" button.
Step 3: Make a payment using either your credit card or your PayPal account.
Step 4: As soon as your payment is received, you will be automatically directed to a web page that contains your downloads.
This entire process only takes a minute or so.
To make life even easier, you will also receive an email that contains links to your downloads (if you don't receive this email, please check your junk mail folder. Email programs like Outlook sometimes think this email is spam and accidentally delete it).
Just click on the download links and then save your mp3 files to your computer. You can use your mp3 files in your favourite mp3 player (like an iPod for example), you can play them on your computer or you burn your own CD with them.
Please note that your download links will expire after 12 months and they can be downloaded a maximum of 20 times. This is simply a security measure to prevent illegal file sharing. Should you ever need to regain access to your downloads - even years after you have purchased them, simply contact us and we will reactivate them for you, free of charge.
Should you ever have a problem with a download (a very rare event) please feel free to contact us for support. We will make sure that you receive everything you ordered.
I don't have a Paypal Account. Can I pay with a credit card or debit card instead? [TOP]
Is my payment secure? [TOP]
I'm trying to add an item to my shopping cart, but it's not working. [TOP]
Can I purchase CD's of your products?
We also prefer digital downloads because they are better for the planet! Cars, trucks and planes are required to deliver CD’s, whereas digital downloads require just a tiny amount of electricity from your computer. It’s a small detail, but it makes us feel better about what we do!
Don’t forget, you can always burn your own CD’s once you have downloaded the music you require.
Do you guarantee your products? [TOP]
Do your mp3 downloads work on both Apple and PC computers?
Are the downloads zipped? Will I need unzipping software?
Can I use your music to create my own guided meditation CD? [TOP]
How often are you going to be emailing me if I subscribe? [TOP]
The password to access the free downloads is wrong. [TOP]
Still have questions?